Refund and Returns Policy

Refund and Returns Policy

Last updated: October 25, 2026

Thank you for purchasing from QWPlugins.

We sell digital WordPress plugins and software licenses. Because our products are digital and can be downloaded or activated immediately after purchase, refunds are handled differently from physical product returns.

Digital Products

QWPlugins sells downloadable software and digital licenses.

There are no physical products to return.

Once a plugin has been downloaded, a license key has been issued, or the product has been activated, the purchase is considered delivered.

Refund Eligibility

You may request a refund if:

  • The product does not work as described
  • A technical issue prevents you from using the product and our support team is unable to resolve it
  • You were charged more than once for the same purchase
  • You purchased the wrong product by mistake and have not downloaded, activated, or used it
  • Another valid billing or technical issue occurred

Refund requests should normally be submitted within 14 days of purchase.

Non-Refundable Situations

Refunds may not be granted when:

  • You simply change your mind after downloading or activating the product
  • You no longer need the product
  • You purchased the product without checking its features or requirements
  • Your hosting environment, WordPress configuration, theme, or another plugin causes compatibility problems that are outside our reasonable control
  • You refuse to provide sufficient information for us to investigate a reported issue
  • Your license has been suspended or revoked because of misuse, fraud, abuse, unauthorized redistribution, or violation of our terms
  • The refund period has expired
  • You purchased the product during a clearly stated non-refundable promotional offer

Technical Issues

If you experience a technical problem, please contact us before requesting a refund.

We may ask for:

  • Your order number
  • Your account email
  • Your license information
  • WordPress and PHP versions
  • Error messages
  • Screenshots
  • Steps to reproduce the problem

We will make reasonable efforts to resolve legitimate technical issues.

If the product cannot reasonably be made to work as described, we may approve a refund.

License Deactivation After Refund

If a refund is approved:

  • The related license may be revoked or deactivated
  • Access to future plugin updates may stop
  • Download access may be removed
  • The refunded product must no longer be used

Continuing to use a refunded product may violate our license terms.

Duplicate Payments

If you are accidentally charged more than once for the same order, contact us with the relevant transaction details.

Verified duplicate payments will normally be refunded.

Renewals

If we introduce recurring subscriptions or automatic renewals, renewal charges will be handled according to the terms shown at the time of purchase.

If you do not want a future renewal, you must cancel the subscription before the renewal date.

Past renewal charges are not automatically refundable unless required by law or approved under this policy.

Payment Gateway Refunds

Payments may be processed through third-party payment providers such as Razorpay.

Approved refunds may take additional time to appear in your bank account, card, UPI account, or wallet depending on the payment provider and your financial institution.

QWPlugins does not control the processing time of banks or payment providers after a refund has been initiated.

Refund Processing Time

If a refund is approved, we will initiate it as soon as reasonably possible.

The time required for the refunded amount to appear in your account depends on the original payment method and payment provider.

Chargebacks and Payment Disputes

Please contact us before opening a payment dispute or chargeback.

We will make reasonable efforts to resolve billing or product issues directly.

Fraudulent or abusive chargebacks may result in suspension of the related account and software licenses.

Consumer Rights

Nothing in this policy is intended to remove any rights you may have under applicable consumer protection laws.

If local law provides mandatory refund rights that conflict with this policy, those legal rights will apply.

Contact Us

To request a refund or ask a billing question, contact:

QWPlugins
Website: QWPlugins.com
Email: support@qwplugins.com

Please include your order number and the email address used for the purchase.